(Q.) What payment methods do you accept?
(A.) All Major Credit & Debit Cards using our Stripe Payment Processor.
(Q.) Is my payment secure?
(A.) We use industry standard SSL Encryption security throughout our site and shop, so you can shop with confidence and peace of mind. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.
(Q.) What happens after I place an order?
(A.) Most of our artworks are printed-to-order, and so once your order has been placed
and payment processed, you will receive a confirmation email. Details of your Jack
Thompson artwork order will then be securely passed onto our dedicated and trusted 3rd
Party Fine Art Printer ready for printing, and where relevant, mounting or signing. Once
this process is complete, you will receive notification that your artwork has been dispatched.
(Q.) Do I need to register or create an account to shop with you?
(A.) Not unless you prefer to.
(Q.) Do you sell gift vouchers?
(A.) Yes, we do. You can purchase gift vouchers through our shop or contact us for details.
(Q.) When I place an order, how long does it take to arrive?
(A.) Whilst our artworks are printed-to-order, we endeavour to process and dispatch your
order within two weeks, although it is often far sooner. You should receive your artwork
within three-four weeks, bearing in mind shipping times may vary depending on location,
country or region.
(Q.) Where do you ship to?
(A.) We ship to most countries of the world.
(Q.) If there’s a problem with my order, what should I do?
(A.) If, in the unlikely event you have any problems, please contact us in the first instance,
and we’ll make it our business to resolve any problems. Please also refer to our policies and terms of service for further details.
(Q.) I’d like to enquire about placing a special or bespoke order. Do you offer
other sizes and artworks than those in your shop and gallery pages?
(A.) We currently offer up to three sizes for each of our artworks on our online shop
pages. If however, you would like to discuss other size options for any of our artworks,
please don’t hesitate to contact us to discuss your needs
(Q.) Do you offer a mounting service for your Artwork?
(A.) Yes, our mounts (which include backboards) that optionally come with prints are
bespoke made to the highest standards from museum archival quality acid-free mountboard.
(Q.) What is the difference between a Limited Edition and an Open Edition Print?
(A.) A Limited Edition print means that only a certain limited number of prints of that
particular image and size will be produced by the Artist, and once those are sold there
won’t be any more available. The limit is set by the Artist and each print is numbered as
such within that particular edition limit. For example, 1/100 or 2/150.
(Q.) Will my Artwork be signed and come with a Certificate of Authenticity?
(A.) When you buy one of our Limited Edition prints, it will be signed with the edition
number and signature on the front of the mount, or with unmounted prints – on the print
itself just at the bottom of the image. We provide Certificates of Authenticity exclusively
for our Limited Edition range of prints. The certificates are also signed by Jack Thompson
and embossed with the official stamp of Jack Thompson Art Studios.
(Q.) How do I best care for my Jack Thompson Artwork?
(A.) All our artworks are shipped with detailed care instructions, which can also be found
on our Our Craftsmanship, Materials & Products page.
(Q.) I’d like to contact you regarding ideas for a collaboration, project or
contract. Would you be interested?
(A.) Yes, providing we can accommodate this. Contact us and let’s talk further…